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Frequently Asked Questions
Quick answers about shipping, orders, returns, and your account. Can’t find what you need? Email support@lightcyan-armadillo-664890.hostingersite.com.
Shipping & orders
?How long will it take to receive my order?
Orders typically arrive within 7–14 business days after shipping, plus 1–3 business days processing. You’ll get a confirmation email with tracking once your order ships.
?Do you ship internationally?
Yes — we ship to the USA, Canada, Australia, the UK, Europe and more. Rates are calculated at checkout by destination, weight, and method.
- International customers are responsible for any customs fees, duties, or taxes.
- Some countries restrict certain imports — please check your local rules before ordering.
?How can I track my order?
Once shipped, you’ll receive a tracking email. You can also log into your account and view order history, or email support@lightcyan-armadillo-664890.hostingersite.com with your order number.
?What is your return policy?
We accept returns within 30 days of delivery for most items, provided they’re unused, in original condition and packaging. Some items (gift cards, custom orders, “Final Sale”, and digital products) are non-returnable. Start a return at returns@lightcyan-armadillo-664890.hostingersite.com. See our Returns Policy.
?Can I change or cancel my order after placing it?
Yes — as long as it hasn’t shipped. Contact us immediately at support@lightcyan-armadillo-664890.hostingersite.com with your order number. Once shipped, changes or cancellations aren’t possible.
?Do you offer gift wrapping?
Yes! Eco-friendly gift wrapping with a handwritten note — just choose the “Gift” option at checkout and add your message.
?Do you offer wholesale or bulk orders?
Yes — we accept bulk orders with special pricing. Email support@lightcyan-armadillo-664890.hostingersite.com with products and quantities for a custom quote.
?Do you ship to P.O. Boxes or APO/FPO addresses?
Yes, using standard delivery. Note that expedited options may not be available for these addresses.
Account & membership
?Do I need an account to make a purchase?
No — guest checkout is available. But an account gives you faster checkout, order history & tracking, and access to exclusive discounts and early releases.
?How do I update my account information?
Log in → My Account → Account Settings → update your details → Save Changes. Email changes require verification via a confirmation link.
?What is the Gold Circle membership?
The Gold Circle is our optional membership for décor enthusiasts — perks such as a standing discount, free shipping over a set threshold, early access to new arrivals, and member-only content. Manage or cancel anytime from your dashboard. (Confirm pricing & perks before publishing.)
?Do you offer student or teacher discounts?
We don’t currently have a dedicated program, but keep an eye on our newsletter and seasonal promotions for the best deals.
