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Refund & Returns Policy

30-day returns · Last updated: June 11, 2026

We want you to love your purchase. If something isn’t quite right, our returns process is simple and fair. By purchasing from Goldoma, you agree to the terms below.

Return window

You may return eligible items within 30 days of delivery for a refund or exchange. The window starts on the day you receive your order.

Eligibility

Eligible items

  • In original, unused condition.
  • With all original tags and packaging.
  • Free from damage caused after delivery.
  • Returned within 30 days of delivery.

Non-returnable

  • Personalized or custom-made items.
  • Digital products (magazines & guides).
  • Gift cards.
  • Items marked “Final Sale”.
  • Used, altered, or washed items.

All returns are inspected on receipt. If an item doesn’t meet our criteria, we may refuse the return or issue a partial refund.

Return process

1

Contact us

Email returns@lightcyan-armadillo-664890.hostingersite.com with your order number and reason.

2

Get authorization

If approved, we’ll send an RA number and instructions.

3

Pack it

Pack securely with the RA number and your packing slip.

4

Ship it

Use a trackable method to the address provided.

Processing

After we receive your return, inspection takes 3–5 business days. Return shipping is paid by the customer unless the return is due to our error.

Refunds & exchanges

Refund method & timing

Refunds go to your original payment method, processed within 3–5 business days after approval. Your bank may take an extra 5–10 days to post it. Refunds include item price and applicable taxes; shipping is non-refundable unless the return is due to our error.

Exchanges

Follow the same steps and tell us you’d prefer an exchange. If the new item costs more, you pay the difference; if less, we refund it. Return shipping is covered by you unless the exchange is due to our error.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery at support@lightcyan-armadillo-664890.hostingersite.com with your order number, a description, and photos, and tell us whether you’d like a replacement or refund. We’ll provide instructions and cover return shipping for confirmed issues.

Contact us

Customer Service
Email: returns@lightcyan-armadillo-664890.hostingersite.com · Phone/WhatsApp: +44 7455 621237 · Hours: Mon–Fri, 9am–5pm UK time

Goldoma LTD — 128 City Road, London, EC1V 2NX, UK · Goldoma LLC — 8206 Louisiana Blvd NE, Albuquerque, NM 87113, USA